Comments on: The Thin Line http://www.ross-goldberg.com/the-thin-line/ Pull no punches and tell no lies... Tue, 04 Oct 2011 10:36:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Folusho http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15970 Folusho Thu, 20 May 2010 00:41:47 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15970 I just had to email a guy on my list and tell him I wouldn't accept his deal to set up his business and coach him for free for a percentage of the profits. I understand where they're coming from though. People are used to, "the customer is always right", and people in our great country (USA) seem to think that they can get something for nothing. Time is money and anyone that doesn't respect your time isn't worth your time. I still reply to every email too, but after 3 emails, that's it. P.S. I've wanted to call you a few times to see how thing are going, but I haven't because I know you're busy and would rather talk when I can help you make more money. Money isn't everything but our time we can NEVER get back. I just had to email a guy on my list and tell him I wouldn’t accept his deal to set up his business and coach him for free for a percentage of the profits.

I understand where they’re coming from though. People are used to, “the customer is always right”, and people in our great country (USA) seem to think that they can get something for nothing.

Time is money and anyone that doesn’t respect your time isn’t worth your time.

I still reply to every email too, but after 3 emails, that’s it.

P.S. I’ve wanted to call you a few times to see how thing are going, but I haven’t because I know you’re busy and would rather talk when I can help you make more money.

Money isn’t everything but our time we can NEVER get back.

]]> By: Ben http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15716 Ben Sat, 01 May 2010 09:45:57 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15716 Hi Ross, You're right, he's a partner and you should trust him. Perhaps next time having more control over refunds would be a good idea, as Dave suggested. Hope it works out for you. Hi Ross,

You’re right, he’s a partner and you should trust him. Perhaps next time having more control over refunds would be a good idea, as Dave suggested.

Hope it works out for you.

]]> By: Marketer Matt http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15702 Marketer Matt Sat, 01 May 2010 04:20:21 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15702 Ross, I can personally attest to the fact that you answer your phone when someone calls... to be honest I was actually very surprising that you go that far to help your customers. Not to mention, if this guy took a good look at your free resources he'd learn a lot. It just sounds like the guy thought he bought a lotto ticket that was a big winner instead of a tool to help him work. Let's hope he comes around and learns that even internet marketing requires work. Like you said, time is valuable, and you can only get so far with people that won't help themselves. Ross, I can personally attest to the fact that you answer your phone when someone calls… to be honest I was actually very surprising that you go that far to help your customers. Not to mention, if this guy took a good look at your free resources he’d learn a lot.

It just sounds like the guy thought he bought a lotto ticket that was a big winner instead of a tool to help him work. Let’s hope he comes around and learns that even internet marketing requires work. Like you said, time is valuable, and you can only get so far with people that won’t help themselves.

]]> By: Ross Goldberg http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15698 Ross Goldberg Fri, 30 Apr 2010 22:35:09 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15698 Dave - I replied every time. I always do. Every time I told him that he could find the answers elsewhere and told him where they were. He will definitely be refunded, it's within 30 days and he would get one whether he was a jerk or not. Chad - keep me posted on that. Ben - he's not an outsourcer, he's my partner. If he tells me he's ill, I believe him. Dave – I replied every time. I always do. Every time I told him that he could find the answers elsewhere and told him where they were.

He will definitely be refunded, it’s within 30 days and he would get one whether he was a jerk or not.

Chad – keep me posted on that.

Ben – he’s not an outsourcer, he’s my partner. If he tells me he’s ill, I believe him.

]]> By: Ben http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15697 Ben Fri, 30 Apr 2010 20:54:32 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15697 "<I>...he’s very ill and in the hospital in India...</I>" A likely story Ross, if I was you I would take this claim with a pinch of salt. Why is it that when things start going south outsourcers always have an excuse, usually one where a relative dies or they're in hospital? Another comment that stood out is that he has contacted you whilst in hospital. Does that mean that Indian hospitals offer Wifi access so you can email people whilst you recover? That's very impressive! I think it's time to lay down the law with this person before it's too late because it's a slippery slope downwards and the excuses will keep coming. “…he’s very ill and in the hospital in India…”

A likely story Ross, if I was you I would take this claim with a pinch of salt.

Why is it that when things start going south outsourcers always have an excuse, usually one where a relative dies or they’re in hospital?

Another comment that stood out is that he has contacted you whilst in hospital. Does that mean that Indian hospitals offer Wifi access so you can email people whilst you recover? That’s very impressive!

I think it’s time to lay down the law with this person before it’s too late because it’s a slippery slope downwards and the excuses will keep coming.

]]> By: Chad Van Norman http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15692 Chad Van Norman Fri, 30 Apr 2010 16:04:47 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15692 I agree and feel your pain. The problem that I have are people buying my products, and then requesting a refund within minutes of the payment being processed. That's why I am writing a script that should eliminate this from happening in the future. Chad Van Norman I agree and feel your pain. The problem that I have are people buying my products, and then requesting a refund within minutes of the payment being processed.

That’s why I am writing a script that should eliminate this from happening in the future.

Chad Van Norman

]]> By: ECS Dave http://www.ross-goldberg.com/the-thin-line/comment-page-1/#comment-15686 ECS Dave Fri, 30 Apr 2010 12:51:25 +0000 http://www.ross-goldberg.com/the-thin-line/#comment-15686 Hey Ross, I agree with you about what you did, to a point. How many times did you reply with answers to the questions this customer had? I'm sure you mentioned, nicely, that the answers they needed were in the video, and a read me text file, right? Anyway, a refund is/was in order, if only to free up your time, and to "please" the customer. Plus, perhaps in the future, a more accessible (for you, if with a partner) refund facility? Be Well! ECS Dave Hey Ross,

I agree with you about what you did, to a point. How many times did you reply with answers to the questions this customer had? I’m sure you mentioned, nicely, that the answers they needed were in the video, and a read me text file, right?

Anyway, a refund is/was in order, if only to free up your time, and to “please” the customer. Plus, perhaps in the future, a more accessible (for you, if with a partner) refund facility?

Be Well!
ECS Dave

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